Welcome to Mutely. By accessing our website or purchasing from us, you agree to the following Terms of Service. These terms are designed to ensure a smooth and transparent experience for everyone using our website.

If you do not agree with any part of these terms, we kindly request that you refrain from using our website.

Effective Date: 07 March 2026

1. General Conditions

By using this website, you confirm that you are of legal age in your country or have permission from a parent or guardian.

We reserve the right to update or modify these Terms of Service from time to time. Any updates will be posted on this page, and continued use of the website means you accept the updated terms.

We also reserve the right to refuse service in situations where misuse or suspicious activity is detected.

2. Products and Information

We make every effort to present our products as accurately as possible. However, product images are for illustrative purposes and actual colors may vary slightly depending on lighting, photography, or your device display settings.

All product descriptions, measurements, and specifications are approximate. Mutely reserves the right to modify product information without prior notice.

3. Pricing and Errors

We strive to ensure that all product prices and information listed on our website are accurate. However, in rare cases errors may occur.

If we discover a pricing or product information error after an order is placed, we will inform you and provide the option to proceed with the corrected details or cancel the order for a full refund.

Prices may change from time to time without prior notice.

4. Orders and Payments

When placing an order, you agree that the information provided is accurate and complete.

Payments are processed securely through trusted payment partners such as Razorpay. Mutely does not store your card or payment information.

To maintain a safe shopping environment, we reserve the right to cancel orders that appear fraudulent or suspicious.

5. Shipping and Delivery

Orders are processed and shipped within the timeframes mentioned on the website. Estimated delivery times may vary depending on location, courier services, and external factors beyond our control.

Orders containing multiple items may sometimes be delivered in separate packages.

For more information, please refer to our Shipping Policy.

6. Returns and Exchanges

We want you to be satisfied with your purchase. Returns and exchanges are handled according to the guidelines outlined in our Return & Exchange Policy.

Items should be returned unused and in their original condition wherever applicable.

7. Intellectual Property

All content on this website including designs, graphics, illustrations, product images, text, logos, and branding elements are the intellectual property of Mutely.

These materials are protected by applicable copyright and trademark laws.

You may not copy, reproduce, distribute, modify, or commercially use any content from this website without prior written permission from Mutely.

Unauthorized use or reproduction of our designs may result in legal action.

8. Website Use

We ask that users interact with our website responsibly and respectfully. Any attempt to misuse or interfere with the website’s functionality may result in restricted access.

While we strive to keep the website available at all times, temporary interruptions may occur due to maintenance or technical issues.

9. Limitation of Liability

Mutely shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts in Mumbai, India.

11. Contact Us

If you have any questions regarding these Terms of Service, feel free to contact us at: support@mutely.in