Mutely respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, interact with our services, or make a purchase from our store.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here.

Effective Date: 07 March 2026

1. Information We Collect

When you visit our website or place an order, we may collect certain personal information that helps us provide our services to you. This may include your name, email address, phone number, billing and shipping address, and other contact details required to process your order.

We may also collect order-related information such as the products you view, add to your cart, purchase, or return. In addition, certain technical information may be collected automatically when you access our website, including your device type, browser type, IP address, and browsing activity on the site. This information helps us understand how visitors use our website and allows us to improve the overall user experience.

2. How We Use Your Information

The personal information we collect is primarily used to operate and improve our services. This includes processing and delivering your orders, sending order confirmations and shipping updates, and responding to customer support inquiries.

Your information may also be used to personalize your shopping experience, improve our website functionality, and understand customer preferences. From time to time, we may send promotional messages, product updates, or special offers through email or other communication channels. You can choose to unsubscribe from such communications at any time.

We also use certain information to maintain the security of our website, detect fraudulent transactions, and protect both our customers and our business from misuse or unauthorized activities.

3. Payments

Payments made on our website are securely processed through trusted payment service providers such as Razorpay. These payment processors handle sensitive payment details, including card or banking information, through secure systems.

Mutely does not store or directly access your complete payment card information on its servers.

4. Website Platform

Our online store is hosted on Shopify, which provides the ecommerce platform that enables us to offer products and manage orders. Shopify may collect certain technical information about your interaction with our website, such as browsing activity or device information, in order to maintain the platform and improve its services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors interact with our website.

These technologies allow us to analyze website performance and make improvements that create a smoother and more personalized shopping experience. Most web browsers allow you to manage or disable cookies through their settings if you prefer not to use them.

6. Sharing Your Information

We only share your personal information when necessary to operate our business and deliver our services. This may include sharing limited information with service providers such as payment processors, shipping and logistics partners, website hosting providers, and analytics services.

These partners receive only the information required to perform their specific services and are expected to handle your data responsibly.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While we work to maintain secure systems, it is important to understand that no online platform can guarantee complete security.

We encourage customers to keep their account information confidential and avoid sharing sensitive details through unsecured channels.

8. Your Rights

You have the right to request access to the personal information we hold about you. If any of the information we maintain is inaccurate or outdated, you may request that it be corrected. In certain situations, you may also request that your personal information be deleted from our records.

Requests related to personal data can be made by contacting us using the details provided below.

9. Changes to This Privacy Policy

Mutely may update this Privacy Policy from time to time in order to reflect changes in our practices, services, or legal requirements. Whenever updates are made, the revised version will be posted on this page along with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please feel free to contact us at:

support@mutely.in

Magathane, Borivali East, Mumbai, 400066, Maharashtra, IN.